Refund Policy

This refund policy explains what happens if you need to cancel an order or if something is not right with your cookies. Every Here U Go Cookies order is baked from scratch in small batches, just for you, and is available for pickup only.

Refunds & Order Issues

Because our cookies are made fresh to order, all sales are generally final. If there is an issue with your order due to an error on our end, please contact us as soon as possible so we can review the situation and determine the appropriate resolution. Please note that issues related to missed pickups or failure to collect an order during the scheduled pickup window are not eligible for a refund.

When you contact us, please include your order number and a clear photo of the issue.

Missed Pickups

Missed pickups are non-refundable and will be donated. Pickup is currently available on Saturdays between 12:00 PM and 1:00 PM. Please arrive during the scheduled pickup window. A 10-minute grace period is allowed after the pickup window ends. After that, pickup cannot be guaranteed.

Please be sure to check the pickup schedule before placing your order, as the pickup city, date, and location may vary from one pickup to the next.

Cancellations

You can cancel an order before baking begins. So please reach out as soon as possible, and we will let you know whether we can still cancel your order.

Special Orders

Special orders are always available. However, because we make them to your request, please confirm all details with us before you place your order.

Questions About Our Refund Policy

If you have any questions about this refund policy, please contact Lorraine at Lorraine@hereugocookies.com or 760-604-0414. You can also reach us on Instagram or Facebook.

For more details about ordering, pickup and pricing, please also read our terms and conditions.

Last updated: October 2026